Required skills

planning and organisational skills to source procedural knowledge and monitor mortuary schedules

communication skills including clear and direct communication and active listening and questioning techniques to advise staff of mortuary and body preparation procedures and negotiate resolution of scheduling difficulties

problemsolving skills to identify and resolve scheduling difficulties and inconsistencies in practices

literacy and numeracy skills to interpret procedures and mortuary schedules

Required knowledge

mortuary operations

relevant workplace policies and procedures

social religious and cultural differences and traditions

funeral services industry parameters and protocols for dealing with the deceased and the bereaved

indepth knowledge of relevant federal state or territory and local government legislation and regulations relating to mortuary operations OHS infection control and handling human remains

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to identify roles of mortuary personnel and relevant mortuary and body preparation procedures and practices and communicate this information to staff

ongoing monitoring staff application of relevant procedures and identification and correction of inconsistencies

knowledge of all body preparation procedures infection control practices and safe manual handling techniques

supervising mortuary operations over a period of time to ensure consistency of performance and ability to respond to and evaluate different situations

Context of and specific resources for assessment

Assessment must ensure

demonstration of skills in a mortuary facility where deceased bodies may be safely prepared and all mortuary operating procedures can be implemented monitored and managed

interaction with mortuary personnel

access to relevant documentation such as mortuary schedules

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate communicating relevant policies and procedures to staff

observation of candidate monitoring mortuary schedules and assisting staff to address difficulties

written or verbal questioning to assess knowledge of OHS and infection control procedures and practices

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIFOHSA Implement and monitor infection and contamination control practices

SIFOHS005A Implement and monitor infection and contamination control practices.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Mortuary personnel may include:

Mortuary procedures may include:

Body preparation procedures may include:

Workplace policies and procedures may be verbal or written and may include:

Relevant legislation and regulations may include:

Social, religious and cultural requirements may include:

Contingencies may include:

Inconsistencies may include: